Muoro Helped Waste Management Platform Improve Service Delivery with Engineering Support

Our client runs a digital waste truck management platform that streamlines municipal waste collection by managing service requests, truck routes, and real-time operational data.

The platform enables:

• Citizens to raise pickup requests, track service status, and submit feedback

• Truck Operators to follow optimized routes and view daily task lists

• Admins to monitor fleet activity, manage service zones, and analyze collection efficiency

As the platform scaled across urban and semi-urban regions, it needed stability, improved UX, and faster bug resolution to meet growing public usage and feedback.

The client aimed to:

• Fix user-facing bugs and system glitches

• Improve platform usability through small, consistent enhancements

• Address customer-reported issues on time

• Ensure reliable performance as operations scaled

• Maintain a predictable and stable delivery cadence

Despite having an operational platform, the team faced multiple ongoing challenges:

Clients regularly needed small changes based on evolving workflows, which required quick turnaround without impacting performance.

Feedback from city admins and operators highlighted areas of confusion in the UI and navigation.

Edge-case issues, especially around form validation and route scheduling, created delays in the field.

The platform required a responsive engineering partner to handle requests with zero delivery delays.

Muoro stepped in to provide hands-on engineering support focused on iterative improvements and stable, ongoing delivery.

We worked closely with stakeholders to deliver enhancements based on real-world use:

1. UI Updates: Simplified and reorganized screens for faster navigation by operators and admins.

2. Functional Fixes: Addressed bugs impacting service request forms, data sync, and status tracking.

3. User-Centric Refinements: Introduced quality-of-life features like dropdown filters and saved view states.

We maintained a consistent delivery schedule with full testing coverage:

1. Sprint-Based Delivery: Grouped similar feature requests for faster release cycles.

2. QA & Regression Testing: Ensured new changes did not impact core workflows or real-time performance.

To maintain and enhance the platform, we worked with a robust tech stack:

• Angular – Used for the main web interface for operators and city admins

• React – Used in specialized dashboards and mobile views

• Node.js – Powered backend services for routing logic, service management, and notifications

• AWS Lambda – Handled event-driven updates and real-time data triggers

We helped our client achieve operational efficiency through incremental but impactful improvements:

Enhanced UX made it easier for field users to submit, track, and resolve service requests.

Rapid bug fixes eliminated recurring operational blockers.

Consistent weekly delivery kept feature rollouts on time.

Operators and city teams saw smoother workflows and fewer support tickets.

The client gained:

• A stable, user-friendly platform ready for further scale

• Continuous improvement without compromising existing operations

• A reliable engineering partner for ongoing delivery

Muoro delivers agile engineering support tailored to evolving SaaS platforms—helping you improve performance without disrupting daily workflows.

Let’s talk.