Managed Services is the practice of outsourcing certain processes and functions intended to improve operations and cut expenses by the organization. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Adopting Managed Services is intended to be an efficient way to stay up-to-date on technology, have access to skills and tackle cost related issues, quality of service rendered and risk. As the IT infrastructure components of many medium and large scale corporations are migrating to the cloud, with MSPs (Managed Services Providers) increasingly facing the challenge of cloud computing, a number of MSPs are providing in-house cloud services or acting as brokers with cloud services providers.
In a Managed Service arrangement, the Managed Service Provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee/lump sum amount for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective Managed Services contract, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
Companies are forced to evaluate their IT strategy in light of the revenue challenges and a mandate to retaining/improving operating margins. By adopting Managed Services approach, one can have a definite way to reduce operational costs. It is the practice of transferring day-to-day IT routine activities to a third party service provider as a strategy to board high efficiency in operations.
As a Managed Service Provider, we at Muoro take up, end-to-end accountability and ownership which lowers your risk. Muoro’s Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues. With this, you can take advantage of the economies of scale along with flexible operating models, personalized according to your operating hours, and other specific needs.
Major IT Managed Services provided by Muoro include:
Application Support and Maintenance; and
Customer Experience; and
Remote Infrastructure Management; and
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